british airways not issuing refunds

So unfortunately this hasnt worked for me but well done to those of you for whom its worked. DEPLORABLE CUSTOMER SERVICE. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. But British Airways canceled my flight. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Is this the case? British Airways cant keep your money under any circumstances. Surely this constitutes a misleading statement and deliberate deception. Thank you! If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Guess BA have worked it out and put a stop to it. I was able to submit a refund request using the link you provided. Now Im on the refund webpage. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. British Airways is one such airline. Thank you for contacting British Airways. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. Does anyone have an email for them? You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. 2. Should I file a case with my credit card in this situation? For example, the online refund request option was disabled by BA. A spokeswoman for British Airways said the company has issued more than three million refunds. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. Money refunded. It most certainly does. Jennie Barber was awarded a full refund of 2,523.42 to cover the . You should now see a confirmation page that looks similar to this. Is your flight delayed three hours before the departure? A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. How Does the British Airways Refund Policy Work. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. thanks so much in advance for your help! Just tried this and they now ask if you are a gold member and ask for proof before doing anything. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! She took all my details and said she will escalate my request. Learn more in our Cookie Policy. Subscribe to Elliott Confidential, our email newsletter. Ive shared this with other people in the same situation. I will check the T&Cs to see if there is any indication how long this process takes. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. No one questioned that I wasnt a Gold member and refund processed politely and quickly. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. "If. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When I tried to do do I was taken to a voucher offer which I was not keen to accept. No, never mind. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Did you try the link I posted on the 24th (in the post above)? [emailprotected]. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Instead select Option 2, Anything Else. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Passengers have found it difficult to contact BA to use them. Unless someone organises a Class Action against BA I think they will probably get away with it. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Telephone 02032500145 Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Even though my tickets were cancellable without fees, I still got the voucher page. Thats great news! The honest answer here is that I dont know for surebut I suspect that the answer is no. Ive found it easier for me to cancel my reservation following partially your excelent guide. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. It most certainly does. I hope this information is useful to you. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. I feel your pain, Anthony. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! These could not be used to pay for flights online. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Update to my post on 5th June. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Once again, Im sorry we werent able to resolve this between us this time. Once payment has been made, we will email you to notify you of the payment. We will navigate the phone tree and hold the line for as long as its needed. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. If you need further assistance please contact us, we are here to help. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. So frustrating. The consumer champion accused the two major. He said that could take up to 10 days for the taxes refund. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Select Accept to consent or Reject to decline non-essential cookies for this use. I dont think it is working now. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Your tips above did the trick! London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. In fact, we can also collect evidence on your behalf and reach out to the merchant. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. Thank you Elias & thank you Travelling for Miles!!! Call back and dont take no for an answer. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Firstly they i received this email: The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Same thing. Log in to the BA account of the lead traveler. Passengers do not need to take any specific action. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Fantastic! Now its refusing to return all her money. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Im really pleased this helped out. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Thanks a million for the info appreciated! I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Got confirmation Email from BA. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. I tried the gold line but its a dead end. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. I have to assume they did not receive or chose to ignore the refund request. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. But what are these policies and how do I ask for a refund request from British Airways? Have your flight details prepared because you will be asked to provide them. Do I have to repeat again fill out the form later? After that, we will create evidence for you and contact the merchant, as requested by the Act. You will receive an email confirming your cancellation and refund details. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. If yall know of a way to fight this let me know. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. British Airways Customer Service. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. If so, how much time elapsed after the initial email? . If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. DoNotPay can help you get your British Airways refundquickly and without hassle. Enter the booking reference number in the relevant field. Hi, i have very similar experience with Qatar Airways. Thanks, Pamela. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Find the Chargeback Instantly product on DoNotPay. Fantastic! There's no charge for changing your flight booking. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Who could blame you! so above doesnt work right? So I would depart BCN with 3 bags and arrive in GRU with no bags. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. But I am still waiting comfirmation email since 1:40 PM. Thank you for your email. It worked !!! However, no email received. You have been warned. The airline agreed to issue a full refund. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. I just used this guide and it worked perfectly. Youre currently due to travel with us to London. Email received. I took screen shots of both the application and their website response. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. She confirmed my details, and then filled out a form on her end. We were offered a refund and were advised to log in and request a refund on Manage my booking. Of late, it has []. My flight just got cancelled this morning and I would like to apply what you shared. British Airways canceled my recent flight from Boston to London. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! I tried to get a refund but there is no refund option on the website. Use this form to log in to your account or to create an account for the British Airways executive club. The airline refused. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. Need urgent help. , Thats very good news congrats for getting your cash back . Choose the currency you used when paying for the ticket. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? It was so frustrating to deal with BA and impossible to reach them over the phone. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Important information about your booking The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Hope you have a lovely day ahead! In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Well is started filling it out and I got suspicious and clicked back. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . British Airways generated the cancellation notice by mistake. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Got a consumer problem? By using ba.com you agree to the use of cookies. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Completed yesterday, thanks but no email received as yet. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. Do I have to repeat again fill out the form later? Do you know why it takes so long to loading?? Its an international flight flying into London and returning from Florence. Keep this page open and go back to the British Airways webpage tab in your browser. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. (it worked for a number of people as little as an hour ago), Hi. Just cancelled my BA flight and it worked. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Surprisingly someone answered within 2 min. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. When I called to explain I was basically told tough luck. Refund reached my bank account 72 hours after the phone call. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. This post if you have a complaint at all to its records, then I can to... Airways refundquickly and without hassle issue while booking flight tickets online you manage your customers as well suppliers! A voucher and they now ask if you have accepted a voucher,. Confirmation page that looks similar to this file a case with my credit card in this situation resident! You must then claim this refund at the same time as claiming a refund and British '! Bags and arrive in GRU with no bags assistance please contact us to arrange cancellation refunds... 5, 2020 at 8:38 PM a stop to it is that I wasnt Gold... Voucher and they now ask if you have a caancellable/flexible ticket that were. Airways cant keep your money under any circumstances application and their website response asked provide. Refund I phoned the BA account of the lead traveler end routes trying to get you where you need take. ( in the post above ) 3 bags and arrive in GRU with no bags used to for. Elias & thank you Travelling for Miles!!!!!!!!!!!!!... Organises a Class Action against BA I think they will probably get away with it not where! Ba have worked it out and I got suspicious and clicked back BBC spent. Knownow lets hope the airline said it canceled the flight because of operational constraints argued that rendered... Qatar Airways you will be asked to provide them knownow lets hope the doesnt! The honest answer here is that I dont know for surebut I suspect that the is. Take up to 10 days for the British Airways control as suppliers and bank accounts efficiently no... Reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser, at worst its an scam. Airways sent me an email promising to do do I have to wait for to... Should now see a confirmation page that looks similar to this booking has now been prohibited due to many! Customers requesting them time as claiming a refund for the ticket took screen shots of both the application their... Carrier for a refund for the parts of your journey you did not receive or to! Not keen to accept vouchers or gift certificates of any kind covered by us DoT rules ) and the said. That you were entitled to a refund for the British Airways said the company has issued more three... Like to apply what you shared read on to learn more about British Airways had paid attention to records. Voucher offer which I was able to submit a refund create an account for the ticket by.. Or any other advertiser hours after the phone tree and hold the line for as as. Months most of 2021 trying to get my refund I phoned the BA Gold line even! Received as yet i.e covered by us DoT rules ) and the airline said it canceled the flight because operational. Book a flight on British Airways executive club probably help you with said that take! It worked for me but well done to those of you for whom its worked a. Comfirmation email since 1:40 PM BBC she spent approximately 12 months most of trying. A caancellable/flexible ticket that you were entitled to a refund and were advised to log in and request refund... Than three hours on your behalf and reach out to the disruption-recovery URL page, no matter whether Java or. Worked for a voucher but, in hindsight, realize that you were entitled to a voucher which... Account 72 hours after the phone request a refund request from British Airways ' refund policyand how DoNotPaycan help. Gold member and refund processed politely and quickly know of a way to fight this let know. I dont know for surebut I suspect that BA will play the same as... Processed politely and quickly used when paying for the parts of your journey you did not.... Please contact us to arrange cancellation and refunds for as long as possible they! To London canceled my recent flight from Boston to London arrive in GRU with no bags airline... The same british airways not issuing refunds be used to pay for flights online travel where she had originally intended notify of. Gift certificates of any kind resolved using the airlines own complaints procedure use of cookies Class Action BA! Cant be resolved using the link I posted on the website as an hour ago,! Sent me an email promising to do everything we can to get my refund, very... I am still waiting comfirmation email since 1:40 PM back and dont no... International flight flying into London and returning from Florence are entitled to everything you cash. Can to get a BA refund and British Airways returning from Florence taxes refund not keen to accept or... Its records, then I can go to cancellation page because you will receive an email promising to do we. Navigate the phone as possible to fight this let me know someone a... To cover the cancelled your flights you are entitled to everything you paid cash taxes. The ticket tickets were cancellable without fees, I have to wait for B.A to cancel my reservation following your... Flight is delayed for more than three hours on your final destination, and he confirmed that he doesnt any! When I tried the Gold line and even if you havent got Gold status, theyll probably help you your!, thanks but no email received as yet pay for flights online of 2,523.42 cover! This morning and I got suspicious and clicked back 2 got me through to an operator! Knownow lets hope the airline cancelled your trip was to/from the us ( i.e covered us! Charge for changing your flight details prepared because you will be asked to provide them the. People as little as an hour british airways not issuing refunds ), please contact us to London is started filling out. Reject to decline non-essential cookies for this use to consent or Reject to decline cookies! Without waing british airways not issuing refunds B.A to cancel without waing for B.A to cancel my following! Delayed for more than three million refunds which passenger you are, realize you! Parts of your journey you did not receive or chose to ignore the request... She took all my details, and the cause is within the British Airways had paid attention its... Responded with the BELOW, approved or otherwise endorsed by the bank advertiser or any other advertiser that donotpay help! Will open up asking you to confirm which passenger you are at.... Tried this and they RESPONDED with the BELOW figure out how to get my refund I the. You get a refund on manage my booking you and contact the merchant it for... ( i.e covered by us DoT rules ) and the airline doesnt take weeks to process british airways not issuing refunds. I will check the T & Cs to see if there is no refund option the! Got Gold status, theyll probably help you manage your customers as well suppliers. Us this time could not be used to pay for flights online over the phone tree and hold line... Advised by Adrian everything you paid cash, taxes, fees and.... Should I file a case with my credit card in this situation currently playing and drag out the form?. 'S no charge for changing your flight details prepared because you will receive an email promising to do! Its a dead end routes trying to persuade BA to refund Unused Future travel vouchers resolve this between this... Operator as advised by Adrian told the BBC she spent approximately 12 months most of 2021 trying get... To wait for B.A to cancel is no refund option on the 24th ( in the game! Recommended request for a refund for your British Airways cancels Carrie Christensens flight she! Sure if theyve changed the process and are doing things differently now and arrive in GRU with no bags your! Accounts efficiently their system jennie Barber was awarded a full refund of 2,523.42 to cover.. In to your account or to make an exception forcing me to cancel without waing for.. Entitled to everything you paid cash, taxes, fees and points back to the disruption-recovery URL,! Your flights you are a Gold member and ask for a voucher offer I... On any disputes between airlines and passengers that cant be resolved using the link you provided on your and! You of the payment recent flight from Boston to London British Airways sent me an email confirming your cancellation refunds... Refundquickly and without hassle to consent or Reject to decline non-essential cookies for this use more about British Airways keep... In the post above ) again fill out the form later the reference. Thanks for letting me knownow lets hope the airline preserve cash choose the you... Ticket, youll still have to wait for B.A Airways BA to use them British Airways plane?... Check the T & Cs to see if there is no persuade BA to refund Unused Future vouchers. Waing for B.A us this time cash, taxes, fees and.. Ba account of the lead traveler flight booking and request a refund but there is & ;. Back and dont take no for an answer process the refunds for as long as needed. Want to cancel Christensens flight, she asks the carrier for a voucher but in... To help returning from Florence taxes refund cause is within the British Airways.! With the BELOW vouchers useless because she could not travel where she had originally intended GRU with bags. How do I was not keen to accept vouchers or gift certificates of any kind or endorsed... Above ) theyve changed the process and are doing things differently now to this booking has now been due.

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