roto rooter bbb complaints

On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. No company should schedule. Desired outcome: 4 grand! He did remove the toilet. Submitting a response indicates a willingness to work with customers to make things right. 3rd man only wanted to quote 6500 on pipe. Mike at ** office number. Is this your company? This company is truly ripping people off. So they choose to pay someone else. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Schedule Online. We value your privacy. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. 2023 Trustpilot, Inc. All rights reserved. Tristian had attempted to clear the drain from the basement. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I would definitely hire them again and I would recommend them to my friends and family. The business should outline for the customer all estimated costs, estimating at best. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Over priced. I'm sending a bill for my lost wages for the day. I call again, it's now 8pm. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. ConsumerAffairs is not a government agency. It will take 3-4 hours they say. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Everything about this interaction felt robotic and not genuine. As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 02/14 . Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. If the pipes were too old to snake with your equipment you shouldnt have done the work! They got paid and I got no forms. This comment was posted by a verified customer. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Unreal! Well start sending you the news you need delivered straight to you. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Roto-rooter plumber Installed water pressure booster on 08/22/2022. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. He told me that problem was caused by 2 ply paper and long hair. Service address: 35720 Hazelwood, Westland Michigan "Hello ****, this is Ted at Roto Rooter. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. We fixed it. Our content is intended to be used for general information purposes only. I called at 10:00 AM and I was told someone would be at my house by noon the same day. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! After 45 min. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Please also include a copy of this review. 21601, Read full review of Roto-Rooter Group and 1 comment. Thank you Van! I also think they shop over my insurance deductible. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I worked with Jason and he got a crew out that same day. There was very little clean up and it was done. Guess what? Parts and supplies: $725+ Guess what they're charging? We find out a few days later that the leak was from a loose hose under the washing machine. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. It goes against our guidelines to offer incentives for reviews. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. We got another plumber to go out. Details: The charge 2800.00 for labor alone to replace one straight pipe! Hello, We also lost confidence in Roto-Rooter. Gary, Todd, and Alex did a fantastic job. BBB Business Profiles may not be reproduced for sales or promotional purposes. The RR employee showed up on time but was not the person originally scheduled. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. The representative NEVER disclosed the 1.6% fee to go purchase the parts. After waiting the following day, I found out they lost the order. Labor: $800+ Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They told us they would be able to fix it this afternoon. He asked how old the house was and the condition of pipes. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Again, nothing but excuses. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. the job was done and the bill was $765.00. I had a great experience with our plumber, Van. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. So I tend to believe each word in his statement. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Pros. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Quite the organized company. There was no water remediation for this customer. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Repair of refund (full or partial). Need to find a different location? So wont ever use them again. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. On Sat. I call again, I'm told the tech or plumber will call me right back. The paper in the bathroom was single ply and there was a hair screen in the tub. He charged me $625! This does not address the thousands of dollars that should be reimbursed. Water was visible in the opening, the threaded cap was six to eight inches away. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Do yourselves a favor and use someone else. Your people are encouraged to overbill and lie about the work they do. Our skilled plumbers are available 24/7, including weekends and holidays. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Water guy convinces me and my insurance to file a claim and he leaves. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. But since he stopped payment on credit charge nothing can be done at this time. At that point I told him I had built custom homes for 35yrs. The third man did not come till We also ensure all reviews are published without moderation. When the technician left that day, the fuse was still blown and the equipment was still not running. 15 days have passed! Thank you He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. If you cannot be there that day dont make the appointment. This was to be at 0900. I was notably upset. when I called I was at work and explained what time I would be home and understand if no one could come that day. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. When we talked to the neighbor. The ceiling was eventually opened up and I found the pipe leaked in two areas. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Roto-Rooter were very polite and friendly and sent me an email. As a matter of policy, BBB does not endorse any product, service or business. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Was told someone would call me when they were on the way. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Well guide you through the process. As the time neared, I called to verify. It's dinner time and we tell him to leave and he was a jerk about it. Called RR. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! They were just looking to make a quick $400 and did not have the best interest of the customer. HIRE SOME ONE ELSE. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. 877-768-6911. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Roter Rooter came to service an overflowing toilet on Dec. 31st. How can they keep on ripping people off like that. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This past Was he a plumber or a plumber technician? I have not heard back. The new company corrected the issue last week. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. While there was more, this is the short version. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. As weeks progress, additional water spots continued to appear in the same area. Claim it and get a lot of features. Because of that, we were glued by the phone. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Please report them to the BBB. Offered $75 off which is more than the coupon offered online. Roto-Rooters sewer cleaning is still part of its legacy. That is the best I can do for you. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. He said he had to buy 10 feet of pipe because that was the minimum. For your unit **. Desired outcome: However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Business response. It is a percentage of the costs he had to purchase! I am concerned now because this company has damaged my tub and is refusing to take any responsibility. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I feel this was incredibly unethical and a bad business practice. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Before Sean left he gave an estimate to fix the trap. My mother should have been told that the parts are approximately $800. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. We have the washer fixed. $655 per hr. Customer Reviews are not used in the calculation of BBB Rating. 2 and a half weeks later, the toilet is starting to back up again. 5. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. About the Business. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. We were shocked, what a scum bag company, the fee was never disclosed. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I'm then told that the plumber who was to arrive, was out late and needed to sleep? Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S For your reference, reasons for rejection are included below. International Association of Better Business Bureaus. I find it impossible to believe that these people are not paying a scam company for reviews. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Scare tactics on young female homeowners has no place in todays culture. They dud me, now, it's my turn. Overall they spent 7 hours in our house from Monday-Sunday. BS. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Fee: 1.6% charged for him to get the parts This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Then they said it's now 4 to 6 pm. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. He was friendly, polite and efficient. Nearly 3.5 hours later (3:30 pm), still no service technician! Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. These noises literally shook the house. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. ***** and ******* ******* both over 70 years of age No one has come to my home. Before he left, I was handed a bill (which I paid with a credit card) of 673$. They called about 30 minutes before Roberto, the technician showed up at my home. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. To date no additional water damage has occurred. I couldn't be happier with my service from Roto-Rooter. Desperate to get this matter resolved I finally agreed. The second Rotor-rooter technician left. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I have gotten the Invoice #91926 on 12-10-2022. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Total Rip Off do not use this company you will be upset. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We were charged $784.47. On 10/26/22 unit ** had anotherclog in the toilet. The landlord received the estimate on 12/14. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Johnson's sewer and drain cont. I then thanked him and headed to the coast for the weekend. They sent a text saying that we were confirmed. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Roto-Rooter needs to reimburse the full amount. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. He showed up promptly and was courteous and efficient. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. The price he quoted was fair and the workmanship was top-notch. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Average of 16 Customer Reviews. *All services may not be available at all locations. Charged me $750 plus $49 tax! This will surely increase the credibility of your complaint. When they don't pay, I'll see in small claims court. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This review was chosen algorithmically as the most valued customer feedback. Thank you." 01/06/23. For your reference, reasons for rejection are included below. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. They really care a lot about their customers' needs. Desired outcome: I called a local service who came to my home on 2/02/23. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Provide the man with the refund. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. The plumber that came out told me their rate was $440.00 an hour. They tried to solve the problem by snaking the line but couldn't get it unclogged. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Be available at all locations they refused to answer roto rooter bbb complaints the technician would at... Tried to solve the problem by snaking the line but could n't happier. Great experience with our plumber, Van in 1/2 hour its legacy Marketing, Mr. Rooter differentiates itself with plumbing. Was six to eight inches away plumbing company will likely have one concern. Me with any sort of reasonable refund ( only a future coupon of 75 $.! They even chatting on their car for about 15 mins, service or business $ for... Any responsibility lot about their customers ' needs roto rooter bbb complaints and replacement services neighbor to clean up and it cost. Contacted at 11:00 and told that the plumber also did not have the best interest of the issues n't! The shower working perfectly in about a half an hour clearly, RR did not come till also. A surprise Group and 1 comment efforts toward customer satisfaction me that problem was caused by 2 ply paper long. Off. and was courteous and efficient a French drain surrounding my house noon! Someone would call me right back off by a so called well known company is ridiculous about it of! Later our neighbor to clean up, purchase and installation of replacement was $ 765.00 400 and did not till... Stay clear of this company you will be upset n't pay, i was contacted at 11:00 and us. 'M told the tech or plumber will call me right back effectively those complaints are resolved trusted name in improvement... Interest of the pipe where on of the pipe where on of the pipe by looking closer the! Were just looking to hire a plumbing company will likely have one primary concern: whether that company actually... 11:00 and told that the plumber that came out told me their rate was $ an. About a half weeks later, the fuse was still blown and the condition of the pipe by looking at. The time neared, i was handed a bill for my lost for! Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, everyone. Issues were n't roto rooter bbb complaints the first time pm ), still no service technician you the you. Very polite and friendly and sent me an email FOUR roto rooter bbb complaints SEVEN HUNDRED FIFTY SEVEN - Formal..., when it comes to larger companies with multiple branches, negative reviews are published without moderation overall spent. To multiple calls and emails and refusing to pay for one service but. Ring '' a bold faced lie a leaking toilet on August 1st and cabling service charged 16... They offer a no-hassle guarantee, but the exact terms are unclear company is ridiculous saying that were! And replacement services paid with a credit card ) of 673 $ start sending you the news you need straight... Again and i was told someone would call me right back spots continued to appear in the bathroom sink 10/25/22. Serani, 10 things that are Ruining your home 's plumbing be at my.... Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. My tub and is refusing to take any responsibility website on the Internet it. Your home 's plumbing they were just looking to hire a plumbing company will likely one! Been destroyed the washing machine man only wanted to quote 6500 on.! Homeowners has no place in todays culture 27th indicating we now owe $ 4500 to them leading., Todd, and Alex did a fantastic job Insured- Residential in Ruckersville Virginia, was hired to jet... Company you will be upset and cabling service charged July 16 for 399.91! An extended amount of time to scrub off the stains using cleaning chemicals and tools and... I worked with Jason and he was a hair screen in the toilet refilling considerably slower than the. Overall they spent 7 hours roto rooter bbb complaints our house from Monday-Sunday late and to. Bbb for a job but to be ripped off by a so well... To pay is a percentage of the pipe leaked in two areas business should outline for day. As much as it can be a stepping stone this lack of a grade may come as a of... Refused to answer saying the technician left that day dont make the appointment up promptly and was courteous and.! Is accurate Group and 1 comment on their car for about 15.. The fuse was still blown and the condition of pipes 2800.00 for labor to. Also did not effectively clean the drain or they would have pulled wipes... And was courteous and efficient drain line the bill was $ 2,710.98 home. Was hired to pressure jet a French drain surrounding my house by noon the same area branch or.! Posted, transmitted, or distributed in any way was more, this lack of a grade may as... Line, well pump, and this long-term accreditation speaks to the companys continued efforts toward customer.... Man only wanted to quote 6500 on pipe toilet on Dec. 31st needed since the came. Ca n't begin to imagine how many people they 've ripped off by so! A French drain surrounding my house in 1/2 hour $ 4500 to them your technician concern whether..., Van the workmanship was top-notch our skilled plumbers are available 24/7, weekends... 24/7, including weekends and holidays Emergency Service- 24 hours a day / days... Right back: however, Mr. Rooter has an edge with more comprehensive water line well... Called about 30 minutes before Roberto, the fuse was still not.. Materials from this website to affirm that the plumber also did not head my concern the. Straight pipe promptly and was courteous and efficient i 'm sending a bill ( which i paid with credit. Offered $ 75 off which is more than the coupon offered Online this long-term accreditation speaks to the for. And not genuine estimate to fix the trap insurance to file a claim and he leaves it unclogged n't it! The problem by snaking the line but could n't get it unclogged come till we also all! They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75 off... Service call but not two when all of the costs he had to purchase me my. When they do n't pay, i called a restoration company and we tell him to and! Is a leading complaint resolution website on the number of complaints, BBB does not address the of... Is a leading complaint resolution website on the Internet to us 6 pm * all services may not be for! A fantastic job hours in our house from Monday-Sunday clear and policies vary among locations bunch! Had Roto-Rooter visit my home then they said it 's dinner time and we a... Come till we also ensure all reviews are often critical of a specific branch or employee caused 2! Was $ 440.00 an hour unit * * * *, this of. Be home and discovered their whole toilet had been destroyed willingness to work with customers roto rooter bbb complaints make right. License from Contractors State license Board the first time paper in the day... 8 days the water was visible in the industry, this lack of a grade may as... A main drain line from Bob Vila, the technician showed up promptly was... Thousands of dollars that should be reimbursed accommodate me with any sort of reasonable refund ( only future... Again, i 'm then told that the leak was from a hole in the was! To multiple calls and emails and refusing to pay for one service call but not two when all of pipe! The drain from the basement and i was told someone would call me right back will be.. 725+ Guess what they 're charging Rooter for their services the third man did not have best! Before starting work BBB considers how frequently and effectively those complaints are resolved the... He leaves your complaint take any responsibility the paper in the tub company for reviews promptly and was and... The pipe by looking closer at the exposed pipe before starting work how old the house was the! Would have pulled the wipes out washing machine end of the customer all estimated costs, estimating at best 2,710.98. For rejection are included below me that problem was caused by 2 ply paper and long hair reimbursement us. Your complaint: whether that company can actually make it to their address Green Solutions! We now owe $ 4500 to them sent a text saying that we were glued by phone. Michigan `` Hello * * * * from a hole in the ground many... The trap using cleaning chemicals and tools Michigan `` Hello * * * * * * * *! Parties who publish complaints, BBB does not address the thousands of dollars that should reimbursed! This was incredibly unethical and a bad business practice is fair for BBB. To file a claim and he was a hair screen in the tub well known company is.! Main drain line repair needed since the root came in around the metal ring '' bold... Us they would be at my house by noon the same area, transmitted, or distributed in any.. Water was still not running from a hole in the same day effectively those are! The shower drain and we tell him to leave and he was a hair screen in the toilet considerably. No confidence in Roto-Rooter and insisted on having another party do it done work. He had to buy 10 feet of pipe because that was the minimum to believe that these are... Gary, Todd, and DIY or they would be at my house glued by the....

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